This Warranty and Replacement Policy governs the conditions under which products purchased on www.bricoflow.com (the “Website”) are covered by warranty and may be repaired, replaced, or refunded in accordance with applicable European and Italian consumer protection laws.
The seller and operator of the Website is:
Weprod S.R.L.
Via Ferrante Imparato, Edif. 3 – 190 Condom. Napoli Est
P3 Int. 301
80146 Naples (NA)
Italy
VAT Number: 10883491218
Email: info@bricoflow.com
This policy applies to:
Products purchased through www.bricoflow.com
Warranty claims
Requests for repair or replacement
Remedies for defective or non-conforming goods
This policy applies only to consumer purchases (B2C), unless otherwise required by mandatory law.
All products sold on the Website are covered by the legal warranty of conformity provided under Directive (EU) 2019/771 and applicable Italian consumer law.
The seller guarantees that the products:
Conform to the contract
Match the description and specifications
Are fit for the purposes for which goods of the same type are normally used
Possess the quality and performance reasonably expected
The legal warranty applies for a period of 24 (twenty-four) months from the date of delivery of the product to the consumer.
Any lack of conformity that becomes apparent within this period is presumed to have existed at the time of delivery, unless proven otherwise.
The consumer must notify the seller of any defect or lack of conformity within 2 (two) months from the date on which the defect was discovered, unless otherwise provided by mandatory law.
Warranty claims must be submitted by email to:
To process a warranty or replacement request, the consumer must provide:
Order number
Proof of purchase
Description of the defect
Photographic or video evidence, where applicable
Serial number or batch number (if available)
Failure to provide sufficient information may delay processing.
Upon receipt of a warranty claim:
The seller may request additional documentation
The product may be inspected or evaluated
The seller reserves the right to verify whether the defect is covered under the legal warranty
In the event of a valid warranty claim, the consumer is entitled to one of the following remedies, in accordance with applicable law:
Repair of the product, free of charge
Replacement of the product, free of charge
These remedies shall be provided within a reasonable time and without significant inconvenience to the consumer.
Replacement may be offered when:
Repair is impossible or disproportionate
Repair would cause excessive delay
The same defect recurs after repair
If the exact product is no longer available, a product of equal or higher value may be offered, subject to consumer approval.
If repair or replacement is:
Impossible
Not carried out within a reasonable time
Causes significant inconvenience
The consumer may request:
A proportionate price reduction, or
Termination of the contract and full or partial refund, where legally applicable
All costs related to warranty remedies, including:
Shipping
Labor
Materials
are borne by the seller when the defect is covered by the legal warranty.
The legal warranty does not cover defects or damages caused by:
Normal wear and tear
Improper use or misuse
Incorrect installation
Lack of maintenance
Accidental damage
Unauthorized repairs or modifications
Use not compliant with instructions
Consumables and expendable components may be excluded unless defective at delivery.
Replacement of accessories, components, or spare parts may be offered separately when appropriate, at the seller’s discretion and in compliance with the law.
Replacement products may be:
New, or
Refurbished products of equivalent quality and performance
Such replacements do not affect the consumer’s statutory rights.
Any additional commercial or manufacturer warranty is separate from and does not replace the legal warranty of conformity.
Terms and conditions of such warranties are provided by the manufacturer.
The seller reserves the right to refuse warranty or replacement requests in cases of:
Fraudulent claims
Repeated abuse of warranty rights
Intentional damage
This does not limit statutory consumer rights.
To the maximum extent permitted by law, the seller shall not be liable for indirect or consequential damages arising from warranty claims.
Personal data collected during the warranty or replacement process is processed in accordance with the Website’s Privacy Policy.
Weprod S.R.L. reserves the right to amend this Warranty and Replacement Policy at any time. Updates will be published on this page and apply to future purchases.
For warranty or replacement requests, please contact: